Shipping policy
Shipping Policy
We aim to process and ship all orders as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Once your order has been processed, you will receive a confirmation email with tracking details.
Shipping Times
Estimated delivery times may vary depending on your location:
- Australia: 7–12 business days
- United States: 7–12 business days
- International: 10–20 business days
Please note that delivery times are estimates and may be affected by factors outside our control, such as customs delays, public holidays, or carrier disruptions.
Tracking Information
Once your order ships, a tracking number will be sent to your email. Tracking updates may take 24–48 hours to appear after shipment.
Shipping Delays
We are not responsible for delays caused by shipping carriers, customs clearance, or incorrect address details provided at checkout. If you believe your order is delayed beyond the estimated timeframe, please contact us and we’ll assist you.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
Contact Us
If you have any questions regarding shipping, please contact us at:
📧 support@groomio.pro